How Can We Help You?
1. For order-related support, please go here
1. Make sure to visit our help center that has the answers to many frequently asked questions. Check it out here. You can also submit a ticket if you have a question that is not answered.
https://criticalbenchhelp.zendesk.com/
3. Make sure to check out our very active and helpful Critical Bench Facebook page and you can
visit it right here.
https://www.facebook.com/youarestrongbydesign
Contact
Critical Bench, Inc.
Attn: Neuro-Thrive
15373 Roosevelt Blvd, Suite 203
Clearwater, FL 33760
1-727-351-3065
Exchanges & Returns Policy
You may return your purchase within 60 days of delivery for a full refund.
Neuro-Thrive retains a total guarantee of customer satisfaction on all our products. If you, the customer, are unhappy with the product for any reason, you can return it within 60 days for a full refund of the purchase price (minus shipping and handling).
To obtain your refund, you must do the following:
STEP 1:
For Neuro-Thrive orders:
To receive your refund, your return must be received at our shipping facility within 60 days of purchase, and shipped with the packing slip that came in the original package.
You pay for return shipping.
Please send your package back to:
Jetpack Shipping
Attn: Critical Nutrition Labs
285 Northeast Ave
Tallmadge, OH 44278
For Neuro-Balance Therapy orders:
To receive your refund, your return must be received at our shipping facility within 60 days of purchase.
You pay for return shipping.
Please send your package back to:
Vervante Returns
Dept: Critical Bench Publishing
400 N. Geneva Road, STE C
Lindon, UT 84042
STEP 2:
1. Go to the clickbank customer service site: https://www.clkbank.com/
2. Click Look Up Your Order.
3. Enter two identifiers for your order:
· Email Address – The email address you used when you bought the product. This field is required.
· Order Number – The order number. This is included in receipt and rebill emails.
· Last 4 of Payment Method – The last 4 digits of the payment method that you used for the order, such as your credit card.
· ZIP – Your zip code or postal code.
4. Complete the reCAPTCHA challenge.
5. Click Go.
6. Your order information is displayed.
7. Find the order and click Order Details, Tech Support & Refunds.
8. Details for that order are displayed.
9. Click Get Support.
10. In the type field, select Refund Request.
11. Select a reason for the refund.
12. Click Send.
13. Your refund request is sent. The refund is processed within one business day unless you change your request.
STEP 3: If you are having difficulties or have questions about the process please email us at this address and we’ll be glad to help:
sales@criticalbench.com